Questions and Answers

Consult our customers’ most common doubts and clarify your questions about our products and services. If you can’t find the answer you’re looking for, don’t hesitate to contact us.

Frequently Asked Questions about Products

You’ll find answers to the most frequently asked questions about our products, from information on ingredients to usage tips. We hope these answers will help clear up any doubts you may have before making your purchase.

Aminoaciodos Amino acids
Creatine: Does it make you bloated?

Creatine stimulates and aids the process of muscle building (hypertrophy).

During this process, a certain amount of water accumulates in the intramuscular tissue, which is why some people may feel slightly swollen.

We always advise you to consult your doctor or nutritionist before including any food supplements in your diet.

Creatine: Do you need to drink more water when consuming this product?

Water consumption varies according to each individual's needs. For this reason, we recommend that you consult your doctor or nutritionist to determine the most appropriate intake.

Creatine: Is the product vegetarian or vegan?

The raw material used in the production of Creatine Max Titanium (monohydrate and silicon dioxide antiumectant) is vegan, and its origin is non-animal.

Creatine: Is this creatine approved by Anvisa?

This product is not required to be registered under RDC 27/2010.

We work with excellent raw materials and internationally recognized suppliers to guarantee the quality and safety of our products.

Creatine: Does it contain caffeine?

It does not contain caffeine.

Glutamine: How to use glutamine?

We recommend diluting it in water and consuming 5 g a day, but we advise you to consult your doctor or nutritionist for advice on using the product before starting, such as the best doses, times and frequency of consumption.

Glutamine: Can people with pre-diabetes take glutamine?

We advise you to consult your doctor or nutritionist before starting to use this, or any other food supplement, so that you can be advised on how to use it.

Glutamine: Can breastfeeding women take it?

This product is not suitable for breastfeeding women.

Proteinas Proteins
Whey Protein Isolate: Does it contain added sugar or any other source?

We do not add sugar or any other derivative to our products.

Whey Protein Isolate: Can diabetics consume it?

We do not add sugar or any other derivative to our products.

If you have diabetes, we advise you to consult your doctor or nutritionist before including our supplement in your routine.

Whey Protein Isolate: Can anyone consume it?

Our product is indicated for consumption by adults over the age of 19. We advise you to consult your doctor or nutritionist before taking any type of supplement.

How can I tell if my Max Titanium Whey is original? What should I look for on the packaging and the product?

The Supley Group, which manufactures and owns the Max Titanium brand, is a company that develops and manufactures advanced supplements that enhance human capacity.

Thus, according to a commercial agreement, it is possible to change the prices charged for each space.

In this way, Max Titanium products, regardless of where they are purchased, will be of high quality, developed in accordance with the best market practices, based on the following pillars:

Scientifically selected raw materials

Developing top quality products requires intense research, study and selection. We use pure, potent, modern and safe ingredients, carefully selected from the best suppliers in the world.

The best taste is quality

For us, taste and quality are equally important. We don't sacrifice quality to reduce costs, just as we believe you shouldn't give up flavor to get quality. That's why each new development is rigorously tested, as many times as necessary, until we achieve a product that is effective for your body and pleasing to your palate.

Whey Protein Concentrate: Does it help gain mass for those who don't train?

Whey Protein Concentrate has a high protein content.

Proteins help build muscles and bones.

We advise you to consult your doctor or nutritionist before starting to use this or any other food supplement so that you can be advised on how to use it, the best choices of supplements and combinations with other supplements and foods, the best times and frequency of consumption, among other information.

Whey: Does chocolate flavored whey contain caffeine?

Chocolate-flavored whey has no added caffeine in the formulation but contains cocoa, which naturally contains caffeine.

We advise you to consult your doctor or nutritionist before starting to use this, as well as other supplements, to understand whether it is suitable for your consumption.

Whey Isolate: Does Whey Protein Isolate take part in the crossflow filtering process?

As this is a membrane microfiltration stage, the process of obtaining the proteins is crossflow.

What is the best way to prepare whey protein?

Whey protein is one of the most widely consumed protein supplements in the world.

As such, it can be used for a variety of purposes, ranging from increasing lean mass for sportspeople and athletes, preventing diseases in the elderly and even improving the nutritional profile of recipes for those seeking a healthier lifestyle.

For this reason, there are different ways of preparing whey protein, and the right way is the one that best facilitates its consumption and allows you to meet your objectives with the use of the supplement.

In other words, it can be added to water, milk or mixed with other ingredients in culinary preparations. The most important thing is to choose a product that suits what you're looking for. Here's how to prepare whey in different ways.

How to prepare whey protein with water?

When you mix whey protein with water, you absorb the protein more quickly. It's also the easiest and most practical way to take whey.

Simply add the supplement powder to the water and mix. But the way you mix it can interfere with the effect. In the next few paragraphs I'll go into more detail about the utensils used to prepare it.

However, I can already tell you that using spoons or cocktail shakers is better than using a mixer or blender.

The amount of water can also help maintain rapid absorption and optimize the taste. Therefore, give preference to quantities of between 200 and 300 ml of water; larger quantities can promote abdominal distension and impair protein digestion.

How to prepare whey protein with milk?

Contrary to what many people think, taking whey protein with milk can be a great option for preventing muscle loss, especially before periods when we don't eat for a long time, such as before bed.

When you add milk, you get proteins other than whey protein (the raw material for whey protein supplements), such as casein, which makes up 80% of fresh cow's milk.

Unlike whey protein, casein is a slow-absorbing protein. This ensures a more gradual protein release. In other words, by mixing whey with milk, we slow down the absorption of whey.

Fasting is one of the main internal triggers to stimulate muscle loss, so it's interesting to consume proteins that are slower to absorb.

Thus, taking whey with milk before bed is a good tip for improving the results of those who train.

Vitaminas e Minerais Vitamins and Minerals
Vitamin C: Does it contain sugar?

Our Vitamin C is 100% pure and contains no sugar.

Vitamin C: How old can you be?

The product is suitable for ages 1 and up, but we advise you to consult your doctor or nutritionist before starting to use this or any other food supplement so that you can be advised on how to use it, the best choices of supplements and combinations with other supplements and foods, the best times and frequency of consumption, among other information.

Caffeine: How many mg of caffeine per capsule?

200 mg of caffeine per capsule.

Caffeine: Can I take it on days when I don't train?

Caffeine is a stimulating compound that provides energy for the day.

It's therefore suitable for training or non-workout days.

Caffeine: Can I take caffeine for training on an empty stomach?

It depends on each person. You have to analyze how your body reacts.

We advise you to consult a nutritionist or doctor for advice.

Multivitamin: How long before the effect is visible?

This time varies depending on the individual.

Multivitamin: Is it registered with Anvisa?

Our products are food supplements and, according to RDC 27/2010, are exempt from compulsory registration.

Multivitamin: Can the elderly take this multivitamin?

The multivitamin is a supplement recommended for adults over the age of 19.

Multivitamin: ideal benefits for you

Multimax Complex was developed with vitamins and minerals that help the immune system function and energy metabolism.

The human body does not have the capacity to synthesize vitamins and minerals in sufficient quantities to meet normal physiological needs, so adequate consumption of these micronutrients is important for maintaining the body's various metabolic functions.

Make the most of your health

Getting the human body to function properly through food alone requires large quantities and varieties of food, which makes it a great challenge.

That's why Multivitamins are a convenient alternative for ensuring total nutritional support.

Omega 3: How much DHA per capsule?

Max Titanium offers Omega 3, a fish oil-based product that provides EPA and DHA fatty acids, in capsules that are easy to swallow and absorb quickly.

In the form of TG (triglycerides) - easily recognized and absorbed by the body, providing less gastric discomfort

Carboidratos Carbohydrates
Palatinose: Can you mix Palatinose and Creatine?

It is possible to combine the two supplements without damaging your health.

Consult your doctor or nutritionist to find out if it meets your dietary needs.

Palatinose: How many grams of the dose is actually Palatinose?

This product consists only of isomaltulose (Palatinose).

General Frequently Asked Questions

Find answers to frequently asked questions on various topics, including shipping, payment, exchanges and returns, and much more. Our intention is to provide you with clear and accurate information to help make your experience with us as smooth as possible.

Frequently Asked Questions
How much do the supplements cost?

You can find the price of our supplements in our store.

Click here to access.

I made the payment and haven't received a confirmation email

Email confirmations can take a few minutes to be sent, it is also possible that the email went to the spam or junk box.

If you are not receiving a confirmation email, please contact us at info@maxtitanium.eu with your name, the email address you used during the purchase process and the products you ordered.

We will check the information and resend the confirmation email.

Late order, what to do?

Please contact us at info@maxtitanium.eu quoting your order number and the email address you used at the time of purchase.

How do I track my order?

You can find the tracking code in the order history, in your personal area or in the email we send when the order is finalized.

If you can't find it, please contact info@maxtitanium.eu quoting your order number and the email address you used at the time of purchase.

How do I buy it?

You can buy through our online store, click here to access our products.

How do I resell?

It's great that you're interested in our products!

To access the reseller conditions, you need to fill in the form available here.

As soon as we receive your details, our sales team will contact you as soon as possible.

Which Whey is right for bariatric patients?

We advise you to consult your doctor or nutritionist to get the necessary support and make the right choice of Whey Protein.

Can Whey Protein be heated?

You can make your recipes by heating your whey.

Heating does not alter the amount of protein in whey, it only changes the shape of the protein molecule.

We don't recommend recipes in which Whey is the main ingredient or that expose Whey to prolonged heat.

Check out our blog, we have lots of recipes there.

Where do they deliver to?

We deliver to all European Union countries and the Schengen area,

Do you have any supplements that help with weight loss?

We have a range of weight-loss products on our website.

We advise you to consult your doctor or nutritionist before starting to use the products so that you can have the necessary monitoring and make the best product choices.

Which products are best for those who are just starting to train and want to gain muscle mass quickly?

We have Whey Protein Concentrate, which offers 21g of protein per dose!

If you want more protein, we also recommend the Whey Protein Isolate line (26g of protein per dose).

Another very interesting option is our best-selling protein line Top Whey 3w and our protein bars, which have a good protein content with a delicious taste, ideal for those who are starting a healthy lifestyle and don't want to give up flavor.

But we always advise you to consult a doctor or nutritionist before starting to use products so that you have the necessary support and monitoring to make the best product choices.

I'm breastfeeding, can I use the products?

It depends on which product you want to use.

We advise you to consult your doctor or nutritionist before starting to use the products so that you can have the necessary monitoring and make the best product choices.

I'm pregnant, can I use the products?

It depends on which product you want to use.

We advise you to consult your doctor or nutritionist before starting to use the products so that you can have the necessary monitoring and make the best product choices.

I couldn't get my questions answered. What do I do?

Contact us at info@maxtitanium.eu or via the contact form available here.

We'd be delighted to help you with any questions you may have!

Security
How is my personal information used?

We do not commercialize and do not allow any kind of access to your personal data.

This information is for internal use only and is used solely to facilitate the delivery of your product.

We do not have access to your credit card details.

The entire authorization process takes place between the user's computer and the credit card company's system, without any human interference, to ensure greater security.

Is this site safe?

We guarantee the security of the purchase process and the confidentiality of all your data.

We adopt the strictest control standards, and the entire sales process is intermediated by specialized and reliable companies.

In addition, the payment environment is audited and protected against hackers using an SSL certificate.

This type of protocol is recommended for sending information such as credit card numbers, passwords and any other type of sensitive information over the Internet.

SSL can be identified via the browser's status bar by a padlock or a key, which indicates secure communication.

As far as payments are concerned, we only work with PCI Certified payment gateways.

PCI was developed to strengthen the security of credit card data.

As a rule, all service providers or retailers that store, process or transmit card data must adhere to the PCI standard.

What can I do to make browsing safer?

Even with all the security provided by our site, we suggest some good practices to further increase security when using our site, and also on other websites:

  • Avoid passwords that are too simple or too obvious, such as your date of birth or a string of numbers. We also suggest changing passwords regularly.
  • When using public Wi-Fi networks, avoid entering credit card or other bank details.
  • Always check the URL of websites. A common type of fraud is to create a URL that is very similar to the original, to try to capture customer data.
  • Keep an eye on the emails you receive. Check the sender and content of the email before clicking on it.
Why do I need to provide my personal details?

We collect user data for two purposes:

  1. Being able to carry out the entire purchasing process for our customers;
  2. Keeping users of our site informed of news and promotions, via e-mail or telephone contact.

Under no circumstances do we or will we sell our customers' information, nor do we or will we purchase customer information from third parties.

What are cookies?

Our website uses "cookies" to track user navigation.

Cookies are temporarily stored internet files that track information such as the pages users visit and their browsing time.

This information is stored on the customer's device (desktop, tablet or smartphone) in order to recognize their access to our site, allowing us to offer the best possible shopping and browsing experience.

The user has the option of disabling cookies within their browser settings, but it should be noted that by disabling cookies in your browser, some features of the store may no longer work.

You can read more about cookies and how we use cookies on our website here.

What is the GDPR?

GDPR is the acronym for the General Data Protection Regulation. The GDPR lays down rules on the collection, storage and sharing of personal data, giving more protection to data subjects.

What is personal data?

Personal data is information relating to an identified or identifiable natural person. Examples of personal data include name, email address, telephone number, contribute number, etc.

Payments
What payment methods do you accept?

We accept various payment methods:

  • Credit card;
  • Pay Pal;
  • MB Way;
  • ATM;
  • Bank transfer.
I completed the purchase but the page keeps loading endlessly

It is normal for the page to take a while to load when you finalize your order, especially when you have paid by credit card. It's important to let the page load and not refresh the page.

If you are having difficulties with your order, please contact us by email at info@maxtitanium.eu.

How does payment confirmation work?

We work with several payment processing partners who accept credit card payments and other payment methods such as MB Way, Multibanco and Pay Pal.

Purchases by credit card, Pay Pal, MB Way and Multibanco are approved automatically as soon as the payment is finalized, while payment by bank transfer can take up to 3 working days to be confirmed.

In some cases, your bank may contact you to confirm certain details relating to your purchase. This is a normal procedure and is aimed at your security.

We will only ship your order once payment has been confirmed.

Shipping, Exchanges and Returns
My order shows as delivered but I haven't received it, what should I do?

Please check that:

  • The order was not delivered to another authorized person;
  • If you live in a condominium or apartment, make sure you're not at the concierge;
  • Check the delivery address.

If you are unsuccessful, please contact us at info@maxtitanium.eu quoting your order number and the email address you used during the purchase process.

Can I exchange my product?

In the event of product defects or irregularities, we will exchange or refund the purchase price, provided that the following conditions are met:

  • The customer must request an exchange or return within 30 calendar days of receiving the product by e-mailing info@maxtitanium.eu. Max Titanium is responsible for shipping costs.
  • The product must be returned in its original packaging, accompanied by the invoice.
  • Once received, the product will be analyzed in order to verify the defect or irregularity reported by the customer.
  • If the defect or irregularity is proven, Max Titanium will exchange it for the same product in perfect condition.
  • The shipping costs for the new product will be borne by Max Titanium.
  • Max Titanium disclaims any obligation to make any exchange in which the product does not comply with the conditions mentioned on the shipping and returns page.
Can I withdraw from the purchase?

The deadline for withdrawing from the purchase of the product is up to 15 (fifteen) calendar days from the date of receipt; for the purpose of returning the product, in which case the following conditions must be observed:

In the event of a return, the product must be returned in its original packaging, unopened, without signs of use and accompanied by the purchase invoice.

The customer must request a refund by emailing info@maxtitanium.eu with the order number and the email address used in the purchase process. Max Titanium will bear the cost of shipping the product. However, the customer is responsible for returning the product and must send it via courier.

After receiving the product, Max Titanium will check that the above conditions have been met. If so, we will refund the full purchase price.

How do I get my money back after canceling/withdrawing from the purchase?

For credit card purchases, your card company will be notified and a refund will be issued.

The refund period is the responsibility of the card company.

For purchases paid by Pay Pal, the amount will be refunded to the same account you used during the purchase, within 3 working days.

For purchases paid for by MB Way, the amount will be refunded to the same telephone number you used during the purchase, within 3 working days.

For purchases paid for by Bank Transfer or ATM, the refund will be made by bank transfer to the IBAN indicated by the customer. Please contact our customer service team at info@maxtitanium.eu quoting your order number and the email address you used during the purchase process.

Max Titanium is under no obligation to cancel any purchase in which the product does not meet the requirements described below:

  • The deadline for withdrawing from the purchase of the product is up to 15 (fifteen) calendar days from the date of receipt;
    In the event of a return, the product must be returned in its original packaging, unopened, without signs of use and accompanied by the purchase invoice.
  • The customer must request a refund by e-mailing info@maxtitanium.eu. Max Titanium will bear the cost of shipping the product. However, the customer is responsible for returning the product and must send it via courier.
  • After receiving the product, Max Titanium will check that the above conditions have been met. If so, we will refund the full purchase price.
Do you need help?

Can’t find what you’re looking for? Contact us for more information. We’ll be happy to help you with all the information you need.