Dispute Resolution
In the event of a consumer dispute, the consumer may turn to one of the Consumer Dispute Resolution Entities listed below.
If you have any questions, please don’t hesitate to contact us.
National Center for Consumer Conflict Information and Arbitration (CNIACC)
Consumer Conflict Arbitration Center of the Coimbra Region (CACRC)
Lisbon Consumer Conflict Arbitration Center (CACCL)
Arbitration Center of the Autonomous University of Lisbon (CAUAL)
Porto Consumer Information and Arbitration Center (CICAP)
Consumer Conflict Arbitration Center of Ave, Tâmega and Sousa (TRIAVE)
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) (CIAB)
Algarve Information, Mediation and Arbitration Center (CIMAAL)
You can consult this and other consumer support information at: www.consumidor.gov.pt
In the event of an online consumer dispute, you can use an online dispute resolution (ODR) system, the ODR Platform (“online dispute resolution”), which is responsible for resolving disputes relating to contractual obligations resulting from contracts concluded online.
Applicable Law
The conditions of operation and use of this portal are governed exclusively by the laws of Portugal and the competent court for the resolution of any disputes is the District Court of Viseu, with waiver of any other.
In the event that these terms and conditions are deemed to be partially or totally invalid, unlawful or unenforceable in any way by a competent authority, said terms and conditions shall be deemed null and void, the remainder remaining valid and must be complied with in accordance with the law in its broadest sense.
Can’t find what you’re looking for? Check out our frequently asked questions page, with all the information you need.
Alternatively, don’t hesitate to contact us for more information.