Privacy Policy

Max Titanium is committed to protecting the privacy of our customers. Please consult this document which explains in detail what information we obtain from you, how we use it and your rights. Supley Europe – Erne Trade Lda (“Max Titanium”, “Supley Europe” “We”, “Us”, “Our”) is the entity that controls the personal information obtained through your connection with Max Titanium and all its associated channels (the “site”).

What personal information do we obtain from you?

We obtain and store personal information about you when you provide it to us directly and through your use of the Site.

This information includes:

Information you provide when you use our site (e.g. name, contact details, gender, product reviews and any information you add to your profile);
Transaction and billing information if you shop at Max Titanium or using our Site (e.g. debit/credit card details and delivery information);
Records of your interactions with us (e.g. if you have contacted our customer service team, interacted with us on social media);
Information you have provided when entering a competition or survey;
Information collected automatically, using cookies and other information collection technologies (examples: the pages you have visited and the clicks you have made on emails from us). We may also collect information about the device you use to access our site: and
Other information necessary to provide the Site, for example we can access your location if you consent.
If you store at one of our stores, we may combine the information collected at that point (e.g. if you make a purchase or join our mailing list) with the above.

What is the purpose of collecting this information?

Depending on how you use our Site, how you interact with us and the permissions you give us, your information may be used to;

Ensure that your order is processed and your account remains active.
To manage and respond to questions or complaints from our customer service team.
To personalize the Site according to your habits, showing you content that you like, based on your account information, purchase history and search.
To improve and maintain the Site and monitor its use.
For market research purposes. Example: we may contact you to give us feedback on our products.
To send you marketing communications and to send you messages specifically created for you in the form of advertisements, which are the result of your consent or that you have given us permission to do so.
For security purposes, so that we can investigate fraud and when necessary to protect ourselves from other outside entities.
So that we respect our legal and regulatory obligations.

We base our legal activity under the protection of the law in order to safeguard your data, since:

Legal processes are necessary in order to create contracts with you or before creating a contract with you (example: if you have made a purchase with us, we use your personal information to process and ensure that you receive your order).

Because we have obtained your consent (for example: when you contact us with a query, when you add additional information to your profile, or if you have consented to receive marketing communications from us).

Because it is in our legitimate interests as an e-commerce company to maintain and promote our services. We are always looking for ways to better understand our customers so that we can offer the best products and customer experience. The information collected from you to create a tailored experience for you on the Site, so that the information you have accepted is relevant to you.

Our site may give you the option of adding extra information to your profile, such as information about your body composition, skin type, hair type, training regime, training goals, weight and height. This information will be treated with particular sensitivity, as we are aware that we may incur in revealing information about your health or ethnicity. You don’t have to provide us with this information, and you can change or delete it.

Marketing

We love being able to communicate with our customers and, depending on the preferences you place in the marketing communication question, we may use your professional information and send you messages by email, SMS, cell phone, WhatsApp or post. Some of these messages may be created specifically for you, based on your search or purchase history and other information we may have about you.

If you want to stop receiving marketing communications from us (or if you want to start receiving them again!), you can change your preferences at any time by contacting us (details below), clicking on the “unsubscribe” link in each email or changing the details in your account. If you stop subscribing to marketing communications, please note that you may still be contacted with occasional messages (e.g. information about deliveries and orders and information about your legal rights).

You may also see advertisements for our website on other brands’ pages, including on social networks. These ads may be created specifically for you using cookies (which monitor your internet activity, giving us the information we need to create ads for users who visit our Site). When you see an ad on social networks, it may be appearing to you because we use the social network in question to promote our brand ads to our customers or to users whose profile matches the demographic segmentation of our users. In some cases, this may involve sharing your email address with the social network in question. If you don’t want to see these messages tailored to your habits and interests, all you have to do is change the cookie and privacy permissions on your search engine and on the sites where these ads are being shown to you.

Who do we share your information with?

We share our customers’ information with outside parties in the following circumstances:

With other entities that are part of our group, as a necessary part of operating our Site.
With entities that work with us to provide services and products that are essential to our business. Example: processing payments and delivery companies.
With our legal and professional advisors.
With external entities that are responsible for preventing and acting against fraud.
With security entities and government authorities. Example: reporting fraud or in the event of legal proceedings.

If we sell goods that are part of our commercial activity, our customers’ personal information may be disclosed to a potential buyer. In this case, we will make reasonable attempts to ensure that the buyer is covered by the Privacy Terms.

In other situations where we have your consent or are legally entitled to do so.

Saving and retaining information

We use service providers located in various parts of the world. As a result, your personal information may be processed in countries outside Europe, including countries where you may be less protected by the law with respect to your personal information.

If we transfer your personal information to countries located outside the European Union, we will, as required by applicable law, ensure that your privacy rights are adequately protected and guaranteed, in particular based on European Union standards in terms of contractual clauses. Please contact us if you have questions about the following legal safeguards.

We will keep your personal information for as long as is necessary for the reasons mentioned above, so this period may vary depending on your interactions with us. For example, if you have made a purchase with us, we will keep a record of your purchase for the period necessary to submit receipts, taxes and warranty.

We may also keep records of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from legal action. As soon as we have no need to keep your information, we will delete it. Please note that when you unsubscribe from our marketing communications, we will keep your email details so that we do not send you emails in the future.

Security

This Site guarantees that all information is encrypted when you leave the Site. This process involves converting the information or data into an encrypted format in order to prevent unauthorized access. This Site operates according to security methods that guarantee the protection of all credit and debit transactions. Encryption methods including SSL are used to protect you and your information as you navigate to and from our Site over secure channel communication.

We guarantee that we will do everything in our power to ensure that your personal information is protected while you are on our Site, we do not guarantee the integrity and security of the information that has been transmitted to our Site.

Children

Our Site is not intended for, and should not be used by, children under the age of 18. We do not collect or store data from people under the age of 18.

Cookies

Our Sites use cookies and similar technologies to provide the site with the functionalities necessary to measure and understand its performance, and to be able to develop personalized marketing advertisements. Please consult our Cookie Policy for more information about cookies and how you can change your cookie preferences.

Your rights

You have certain rights in relation to your personal data, including the right to access and correct your personal data, and, in specific circumstances, to transfer your personal data to another entity in a commonly used format.

You have the right to object to the use of your personal data for certain purposes, including sending you marketing. See ‘Marketing’ above for more details on how to opt out of marketing.

You also have the right to request the erasure of your personal data, for example; when our purposes for processing your personal data have come to an end; when you object to our processing of your personal data based on legitimate interests and we have no legitimate grounds to continue processing your personal data; and when our processing was based on your consent that you have withdrawn.

We will comply with all requests to exercise your rights in accordance with applicable law. Please note, however, that there are various limitations to these rights, and there may be circumstances in which we cannot fulfill your request. To make any requests regarding your personal data, or if you have any questions or concerns regarding your personal data, you should contact us using the details below. You also have the right to contact your local data protection supervisory authority